Welcome to our FAQ page! We’ve compiled answers to the most common questions about our fashion-forward collections, shipping policies, and more. At New Wear Store, we’re committed to making your shopping experience as seamless as our stylish designs.
About Our Products
Q: What style of clothing does New Wear Store specialize in?
A: We offer contemporary, versatile fashion that transitions effortlessly from work to weekend. Our curated collections include everything from professional dresses and sophisticated jewelry to comfortable flats and statement outerwear, all with a distinctly Philadelphia-inspired aesthetic.
Q: Do you carry plus sizes or petite sizes?
A: Currently, we focus on standard sizing, but we’re actively working to expand our size range to be more inclusive. Check back soon for updates!
Q: How can I tell if an item will fit me?
A: Each product page includes detailed size charts and measurements. For items with unique fits (like our jumpsuits or coats), we provide additional fitting notes and styling suggestions.
Ordering & Account Questions
Q: How do I create an account?
A: Simply click “Register” at the top of our website and follow the prompts. Having an account lets you track orders, save favorites, and check out faster.
Q: I forgot my password. How can I reset it?
A: Click “Forgot Password” on the login page, and we’ll email you a secure link to create a new one.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your fashion finds to you ASAP! If you need to make changes, email us at [email protected] within 1 hour of placing your order with your request.
Shipping & Delivery
Q: How long does shipping take?
A: After 1-2 business days for processing:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
- Free Shipping (orders $50+): 15-25 business days via EMS
Q: Why don’t you ship to my country?
A: Due to customs restrictions and logistical challenges, we currently can’t ship to some Asian countries and remote locations. We’re working to expand our shipping network—check back for updates!
Q: How can I track my order?
A: You’ll receive a tracking number via email once your order ships. Click the link to follow your package’s journey from our Philadelphia boutique to your doorstep.
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 15 days of delivery. Items must be unworn, with tags attached, and in original packaging. Some sale items may be final sale—check product details for exceptions.
Q: How do I initiate a return?
A: Email [email protected] with your order number and return request. We’ll provide a return authorization and instructions. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Q: When will I get my refund?
A: Once we receive and inspect your return, we’ll process your refund within 5 business days. It may take additional time for your bank to post the credit.
Payment Questions
Q: What payment methods do you accept?
A: We accept:
- Visa
- MasterCard
- JCB
- PayPal
Q: Is my payment information secure?
A: Absolutely! We use industry-standard encryption and never store your full payment details on our servers.
Q: Why was my payment declined?
A: This is usually due to:
- Insufficient funds
- International transaction blocks (check with your bank)
- Billing address mismatch
Still Have Questions?
Our Philadelphia-based customer service team is happy to help! Email us at [email protected] for personalized assistance with your fashion needs.
Happy styling from the New Wear Store team!